Last updated: August 11, 2026
SprinklerRepair.com ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request service, how we use it, who we share it with, and the choices you have.
Information We Collect
We collect the following categories of information:
- Contact information you provide: name, phone number, email address, and service address when you submit the estimate request form, call us, or email us.
- Service details you provide: a description of the irrigation issue you're experiencing, along with any notes or photos you send us.
- Automatic browsing information: your IP address, browser type, device type, referring URL, and pages visited on our website. This is collected through standard server logs and, if enabled, cookies or analytics tools.
How We Use Your Information
We use the information we collect only to:
- Respond to your service request and schedule appointments.
- Provide estimates, invoices, and warranty documentation related to work performed.
- Communicate with you about ongoing or past service, follow-up questions, and (with your permission) occasional service reminders.
- Improve our website and the quality of our service.
- Comply with applicable laws, regulations, and official requests (including backflow test report submission to Houston Water, where applicable).
How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only with:
- Our technicians and office staff, so they can perform the service you requested.
- Service providers we rely on to run the business — for example, our scheduling software provider, payment processor, or email platform. These partners are contractually required to keep your information confidential and use it only for the services they provide to us.
- Government agencies such as Houston Water, when required to submit backflow test reports or other compliance paperwork related to your system.
- Law enforcement or other authorities, if we are legally required to do so.
Cookies and Analytics
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings. If we use any third-party analytics services, they operate under their own privacy policies and do not receive personally identifying information from our forms.
Data Security
We take reasonable steps to safeguard the information you share with us — including encrypted website transmission and restricted access to our internal systems. No method of transmission over the Internet is 100% secure, but we work to protect your information consistent with industry practice.
Data Retention
We keep customer records (including service history and invoices) for as long as we maintain an active relationship with you and for a reasonable period afterward to comply with tax, warranty, and other legal obligations. We do not keep personal information longer than necessary.
Your Rights and Choices
You may:
- Ask what information we have about you by contacting us at the email or phone number below.
- Request a correction to any inaccurate information in our records.
- Request deletion of your information, subject to our obligations to retain records for tax, warranty, or legal reasons.
- Opt out of service-reminder communications at any time by replying to any message or calling us.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top. Material changes will be highlighted or communicated directly when reasonable.
How to Contact Us
Questions about this Privacy Policy or about information we have on file? Reach out to:
SprinklerRepair.com
14500 Westheimer Rd
Houston, TX 77077
Phone: (832) 786-4444
Email: service@sprinklerrepair.com